Timeless customer relations lessons

Happy customer lady receiving and paying for package box with phone taking parcel from courier guy in red uniform.

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In August this year I wrote an article based on an interview with me in 1990 I had unearthed about how I was managing the IT company of which I was then CEO, where I stated that some would have assumed I was speaking about leadership styles today given that what I was saying and doing at the time many imagine only emerged much more recently.

My column today is about another article from the last century, this one from 1978, which featured in KIM’s Management magazine under the headline Eldon Marries Heart to Computer Science.

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