In the bustling heart of Nairobi at one of our prominent insurance firms, Musa, a formerly diligent employee, lately began to display noticeable signs of discontent. Overburdened with mounting work and the feeling of being undervalued, he frequently aired his grievances in hushed conversations during chai (tea) and in the lunchroom.
It was not long before his stress began to seep through the cracks of casual chats, staining every interaction with an underlying tension. Within weeks, the once energetic and optimistic team began to show clear signs of strain. Productivity dipped, the atmosphere grew heavy, and the vibrant office camaraderie that once thrived began to wane. The issue escalated, turning into a significant performance problem that even the clients and executive management could not ignore.
