There is no doubt that many of us were negatively affected by the Covid-19 pandemic. It is difficult to say just how deep this impact has been but what is certain and borne out by key data numerics is that consumers are more cautious on how they spend money — whether forced or by design — and opting for secure, easier and affordable channels.
While previously the sector experienced slow uptake of e-commerce and e-payments, the pandemic certainly accelerated the use of digital solutions in a market where many have now embraced online shopping with payments facilitated via digital channels. The e-change witnessed is fast becoming the norm fuelling aspersions that e-transactions are here to stay.
