Records management: The understated pillar for digital transformation

Records management plays a central role in service delivery, transparency, accountability and protection of citizens’ rights in all facets.

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The 2024 Kenya Budget Policy Statement identifies digital superhighway as one of the key pillars of the economic transformation agenda. It specifically identifies digitisation and automation of all critical government services throughout the country to bring greater convenience to citizens.

Economies that have engendered digitalised services, the world over, have realised tremendous growth in citizen access to services, transparency, accountability, cost efficiency, protection of human rights amongst other benefits.

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