Close to 15 percent or 29 of all consumer complaints escalated to the Communications Authority of Kenya (CA) during the quarter ended September 2024 related to fraudulent calls and text messages at a time digital scams have been on the rise.
In its quarterly review report, the regulator said it received 200 complaints, a 28.2 percent jump from the 156 received during a similar period last year. The number captures grievances against telcos escalated to the authority after the failure of resolution by the respective service providers.
