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Hyper-automation: Transforming staff experience in financial institutions
Hyper-automation is a valuable ally in the war for talent retention and in helping both employees and organisations navigate the complex working landscape post-pandemic. FILE PHOTO | POOL
Management consulting company Gartner believes organisations are failing when it comes to the strategic implementation of automation.
The firm has found that companies are stuck within the limitations of robot process automation and not tapping into the artificial intelligence (AI), machine learning and natural language processing algorithms potential.
