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Patients stranded in hospitals during chaotic SHIF rollout
Clients walk towards the newly rebranded Social Health Authority(SHA) building on October 1, 2024, as the government officially rolled out the healthcare service provider.
Photo credit: Wilfred Nyangaresi | Nation Media Group
Chaos, confusion, tears and hopelessness engulfed patients in hospitals, which disabled the National Health Insurance Fund (NHIF) before systems to support the new Social Health Insurance Fund (SHIF) were installed.
The first day of transition to SHIF rollout turned out to be a total disaster for patients and hospital administrators around the country.
