From straggle to stranglehold: Lessons you can take to the bank

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The link between levels of staff engagement, and financial and operational performance became clear. PHOTO | SHUTTERSTOCK

“It isn't what we don't know that gives us trouble, it's what we know that ain't so,” said Will Rogers.

Susan Olago knew she was in trouble. The once-respected Red Oak Bank was six months away from being insolvent. Not wanting to be a sacrificial lamb, as the newly appointed CEO, she knew she had to take a bold action.

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